photograph of coffee cup and BTS Logo on a writing pad

R0 Study Buddy FAQs and Video Tutorial

On this page you’ll see examples of the questions that we have received about the R0 Study Buddy app, the App Stores, and how to troubleshoot certain issues.

We hope the following will help resolve any problems, but if  you’ve found an issue and aren’t sure how to solve it please contact us and the BTS support team will help you.

If this is the first time you have used R0 Study Buddy, scroll down to watch our short video tutorial.

We are here to help, and to make sure that your exam preparation goes as smoothly as possible.

The BTS Team

R0 Study Buddy is downloaded from the Google Play Store or Apple App Store.

As long as you search for 'R0 Study Buddy' you should be able to see the App.

If you don't find it straight away, in the Apple App Store, you can use 'Filters' as part of your search and select 'Finance' in the 'Category' section, which will narrow the number of search results.

Once you have downloaded the App, a BTS icon will appear on your phone/tablet (although the background will not be the deep blue that we have here on our device).

The App is not available on a PC or Mac.

When you launch the app from the icon on your screen, the first screen you see will be this 'Home' screen.

This is where you will find most of the action buttons to interact with the App.

To load a volume of questions, click on the 'Buy Exams' button.

The App will ask you to select the R0 exam volume that you wish to purchase. Select either IOS or Android version.

Once you have selected the R0 exam volume you wish to purchase, then select the ‘Buy Exam’ option.

Each 200 or 400 volume of App R0 questions costs £39.50.

The app is designed to support your revision in the run up to an exam sitting. Access to purchased question volumes expires after three months. Aim to purchase a volume of questions when you know you will be sitting the exam within three months.

For some R0s, BTS have designed two sets of question volumes.

These are based on the same exam learning outcomes so questions, whilst not identical, will be similar across each volume.

Whether you purchase 1 or 2 volumes depends on how many practice questions you want to have access to.

Once you have purchased a volume of R0 questions, you can select 'Take an Exam’ from the home screen.

The next screen will ask if you want to do a full exam, or to select a certain learning outcome; for example if there is one area that you want to focus on.

You can also select to do your questions timed or non-timed.

Using the timed option can be a good idea for exams such as R03 Personal Taxation, where one of the biggest issues in the real CII one-hour exam is that students run out of time.

Once you have selected a certain learning outcome or a full exam, and decided on your timings option, you can then start the exam.

At the bottom of each question page four icons appear:

There are two arrows. One points left, the other points right. As you can imagine, this allows you to move backwards and forwards between your questions.

There is a flag icon which allows you to flag any questions you are not sure about – identical to the 'flag' option that is in the actual CII R01 to R05 exams.

There is also an exit icon (the one that looks like a closing door). This allows you to exit the exam if needed, for example if your train arrives or you are interrupted.

If you press this button you will have three options:

  • Exit and save (leave the question page but save what you have done so far)
  • Exit without saving (leave the question page but don’t save what you have done so far)
  • Continue exam

When you then go back to your App questions later, one option is to ‘continue a previously saved exam’. This is exactly as it sounds; you can go back to the questions you were part way through and continue, or you can start a new set of questions if that’s what you prefer.

When you have finished your questions you will then see two options:

  • Review all questions
    This allows you to go back through your questions and check you are happy with the answers selected
  • Submit exam for score
    You will then ask the App to mark the questions you have answered.

Using R03 as an example…

  • Once you’ve bought a ‘set’ you’d get 200 questions.
  • From there, when you ask the App to create a full sample exam, it selects 50 questions and creates a full paper. The questions would be structured, so that the sample paper you get matches the syllabus-split in a real exam.
  • The next time you ask the App to create a full sample exam it will create another new paper, based on 50 syllabus-specific questions. You may get some of the same questions but you may not.
  • There are enough questions in any one bank for 4 full exams with no repeated questions.
  • In practice, you could ask the App to create hundreds of full sample exam papers before you’d get one with exactly the same questions as any of the previous ones! The logic is; each time you try a paper you will get some questions you’ve seen before (so consolidate your learning) and some new ones.
  • You can also ask the app to ‘Just give me questions on Learning outcome X' to focus your revision. This gives you a better chance of practicing all the questions in the ‘set’.

The App will tell you your score.

You will then be offered four options:

  • Review Incorrect Answers
  • Review All Answers
  • Save Exam Result
  • Back To Start

You can click on any set of saved results and be able to review the answers again.

This time, the options will be:

  • Review Incorrect Answers
  • Review All Answers
  • Back To Start

Your questions should be immediately available on your app. 

Sometimes, the App and the Apple App Store or Google Play Store don't synchronise correctly.

This can happen if there is a fall in your connection to Apple or Google during purchase, or sometimes even after a purchase.

  1. Log in to the app
  2. Go to the Buy Exams page
  3. Click the Recover Previous Purchases button
  4. Return to the Take an Exam page, your purchase should now have synched with your app account

Your provider (Apple or Google) will send you a receipt, however it can take a few days for them to send it.

If you need an urgent invoice please login to your iTunes account or your Google Play account on your computer where you can download it straight away.

More information on how Apple deal with this can be found here through Apple Support.

From your iOS device go to Settings > Privacy > Analytics > Analytics Data.

Find the R0 Study Buddy latest log and open it, by clicking on to it, then click into the log content and Copy all the log content to an email, which can be sent to us for analysis.

There are literally thousands of devices, and the list changes constantly. Rather than list them here, the following links have all the details (on the Google Play Android device list and iOS device list)


Apple (essentially just iOS 12 & 13):

  • Open your email inbox for your Apple ID email address
  • Search “Your receipt from Apple” and locate the receipt from the related purchase
  • Locate and Click on the “Report a Problem” link
  • You will be redirected to login with your Apple ID and password
  • Tap on Choose Problem and make a selection.
  • Please follow the prompts based on your selection.

If you are unable to find the answer to your query here, please send your query to

How to use R0 Study Buddy to improve your chance of exam success

This short video tutorial explains how to download, log in and purchase exams in the R0 Study Buddy App. We also explain how to use the different functions within the app to improve your exam technique.


Our guides provide a clear, visual way to study for regulated exams.

They help you develop the base knowledge and understanding required for an exam pass.

There is no need to purchase the examining body R0 study text, our BTS guides are a complete replacement.

Available in a choice of two formats: printed or digital.


BTS offer face to face and remote workshops, and 1:1 training.

Our training ensures candidates fully understand the concepts that lie behind each of the key learning outcomes.

BTS training can also help identify key syllabus areas that are more popular with the R0 examiner.


BTS e-Learning is ideal for people who learn best using visual, online and interactive tools.

It allows you to work through your R0 studies at your own pace, with the BTS team behind you all the way.

BTS e-Learning can again show you the key syllabus areas that are more popular with the R0 examiner.


The BTS R0 Study Buddy app replicates the CII exam standard as closely as possible.

Practise exam questions on your mobile device with fully explained answers.

The app allows you to complete full specimen exams and/or concentrate on a key learning outcome.

Phone us

hear from us