Complaints Policy

Complaints Policy
BTS Complaints Policy BTS are fully committed to delivering a first-class service to all our customers. Nevertheless, we do not always get things right. If you are unhappy with any aspect of our service, we welcome your comments and feedback. This will help us put things right for you and improve our service. We take every complaint seriously. To ensure complaints are dealt with swiftly and accordingly, we have established the following procedure: Making a Complaint Your complaint should be directed to our Business Support Team. They are trained in BTS’s full range of products, processes, and services. You can contact the Business Support Team via email at: solutions@bespoketrainingsolutions.com We will reply to all complaints promptly and will aim usually to provide you with a full response to your complaint within seven working days of receipt. Where further investigation is required, and we are unable to provide a full response within seven working days you will be given a deadline by which a full reply will be provided.

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