BTS is a team of highly-qualified and experienced financial advisers, trainers and programme managers led by Luiza Todd and Jeff Scholes.
We are exam experts. We help candidates who are working towards the CII Diploma in Regulated Financial Planning to achieve exam success. The pass rates our candidates achieve are consistently high compared to the industry average.
BTS Complaints Policy
BTS are fully committed to delivering a first-class service to all our customers. Nevertheless,
we do not always get things right. If you are unhappy with any aspect of our service, we
welcome your comments and feedback. This will help us put things right for you and
improve our service. We take every complaint seriously. To ensure complaints are dealt with
swiftly and accordingly, we have established the following procedure:
Making a Complaint
Your complaint should be directed to our Business Support Team. They are trained in BTS’s
full range of products, processes, and services. You can contact the Business Support Team
via email at: firstname.lastname@example.org
We will reply to all complaints promptly and will aim usually to provide you with a full
response to your complaint within seven working days of receipt. Where further
investigation is required, and we are unable to provide a full response within seven working
days you will be given a deadline by which a full reply will be provided.
Our RESULTS speak for themselves
For candidates who use the BTS STEP approach, pass rates are close to 100% for R01 and R05, and 90% for R02, R03, R04 and R06
BTS study guides provide a clear, visual way to study for regulated exams.
There is no need to purchase the examining body R0 study text, our BTS guides are a complete replacement.
Available in a choice of two formats: printed or digital.