BTS Complaints Policy
BTS are fully committed to delivering a first-class service to all our customers. Nevertheless,
we do not always get things right. If you are unhappy with any aspect of our service, we
welcome your comments and feedback. This will help us put things right for you and
improve our service. We take every complaint seriously. To ensure complaints are dealt with
swiftly and accordingly, we have established the following procedure:
Making a Complaint
Your complaint should be directed to our Business Support Team. They are trained in BTS’s
full range of products, processes, and services. You can contact the Business Support Team
via email at: firstname.lastname@example.org
We will reply to all complaints promptly and will aim usually to provide you with a full
response to your complaint within seven working days of receipt. Where further
investigation is required, and we are unable to provide a full response within seven working
days you will be given a deadline by which a full reply will be provided.
Our guides provide a clear, visual way to study for regulated exams.
They help you develop the base knowledge and understanding required for an exam pass.
There is no need to purchase the examining body R0 study text, our BTS guides are a complete replacement.
Available in a choice of two formats: printed or digital.
BTS offer face to face and remote workshops, and 1:1 training.
Our training ensures candidates fully understand the concepts that lie behind each of the key learning outcomes.
BTS training can also help identify key syllabus areas that are more popular with the R0 examiner.
BTS e-Learning is ideal for people who learn best using visual, online and interactive tools.
It allows you to work through your R0 studies at your own pace, with the BTS team behind you all the way.
BTS e-Learning can again show you the key syllabus areas that are more popular with the R0 examiner.
The BTS R0 Study Buddy app replicates the CII exam standard as closely as possible.
Practise exam questions on your mobile device with fully explained answers.
The app allows you to complete full specimen exams and/or concentrate on a key learning outcome.