As promised in last week's blogs, we have now submitted our letter of complaint to the CII.
In case you'd like to borrow some or all of our words for your own complaint letter, the following is the content of our letter:
For the attention of:
Dear Ms’ Beale and Fisher
I would like to register a formal complaint against the recent decisions that the CII have made to introduce a compulsory ‘package’ approach to the purchase of study materials and examinations for the Diploma in Regulated Financial Planning qualification.
This decision appears to contravene the principles and / or the spirit of:
I am requesting that this decision be reversed and that the customers’ ability to purchase exam sittings without the compulsory addition of the CII learning materials be reinstated.
I recognise that any such reversal may take time but am formally requesting acknowledgement of my complaint and an outline of the CII’s proposed actions within 10 working days.